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To download a file from the Sage Support site:
From the Support site home page, http://support.sage.co.uk  click Support plan members’ login.
The Log In page appears.
Enter your email address and password then click Log in or press Enter.
Note: To save entering your email address next time, select the Remember my email address check box.
If there is more than one company connected to your login, from the drop-down list, choose the required company then click Use.
The Support site homepage appears.
Open the Downloads menu and choose Downloads Home then from the Downloads page, click an option from the following:

• Updates
• Service packs
• Support Guides
• Full Software
• Software Manuals
• Software Trials
• Price Lists
• Support bulletins and newsletters
• Other downloads
  

From the drop-down list, choose the required software then click Go.
The downloads available for your software appear.
Locate the required update then click Download.
Tip: For further information about the download, click More Info then to continue, click Proceed to download.
The File information page appears.
The Windows File Download window appears.
Make a note of file name, click Save, then from the Save in drop-down list, choose the required location for the file and click Save.

You have now successfully downloaded a file from the Sage Support site.

If you are sure that your serial number and activation key are correct, insufficient Windows permissions may cause this problem. To run Sage Accounts successfully, each user should have full control of the Sage Accounts program directory. 

To correct the problem, the user’s access rights must be amended to give them full read/write access to this directory. 

Note: If you are unsure about how to do this, please refer to your IT Administrator or Windows User Guide. 

If after checking your access rights you are still unable to activate your software, please contact Sage Customer Services on 0845 111 55 55.